Frequently Asked Questions (FAQ)

About Available Locations

Q: Where can I experience it?
A: Available at the following locations：

• Hotel Rooms
• Rental Meeting Rooms
• Rental Space
• Your home
• Other desired location (please consult with us in advance regarding space)

Q: How much space do you need?
A: If you have enough tables and chairs for the number of people, you can do it.

Details of what is included

Q: What is included in the fee?
A: The following are included in the price：

• Matcha green tea and Japanese sweets (Nerikiri)
• A set of tea utensils
• A set of calligraphy tools
• Frames for calligraphy works
• Transportation within 23 wards of Tokyo

Detailed explanation of cancellation policy

Q: When will the cancellation fee be charged?
A: Cancellation fees are as follows

• Up to 7 days prior to the experience date: free of charge
• Up to 2 days prior to the experience date: 50% of the fee
• The day before or on the day of the experience date: 100% of the fee

Other questions and answers

Q: Can I experience the program in English?
A: Yes, English support is available.Translation apps are also available if needed.
Q: Can I take pictures?
A: Yes, you can take pictures during the experience.
Q: How far in advance do I need to make a reservation?
A: We require reservations at least 7 days in advance.
Q: Is it possible to do the experience outside of the 23 wards?
A: Yes, but there is an additional transportation fee (from 5,000 yen) if you are outside of the 23 wards.Please contact us for details.